Last updated: 25/06/25
Thaum Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
References to ‘you' or ‘your' throughout the remainder of this Policy refer to the person whose information is being collected.
Thaum Pty Ltd is an Australian-based company. Data provided to Thaum Pty Ltd is hosted on servers in Australia.
When you access our website or use other services provided by us, you agree that you accept the practices and policies outlined in this Policy. You consent to Thaum Pty Ltd collecting, using and managing your information in the ways detailed in this Policy.
This Policy explains how we deal with your personal information in as clear a method as possible, but if you have any questions or concerns please contact us via privacy@thaum.io.
This Policy covers treatment of personal information - all the things we know about you or that we gather when you are accessing or using our Website or services. It does not cover the practices of companies we don't own or control, or people that we don't manage.
This Policy provides a standard for Thaum Pty Ltd with respect to its treatment and protection of personal information globally. Certain local laws may require stricter standards. Where local laws are stricter than this Policy, we will handle personal information in accordance with applicable laws and regulations at the place where the personal information is collected. Where applicable local law provides a lower level standard of protection than established by this Policy, then the requirements of this Policy will govern how we treat the personal information collected in that location. Questions about compliance with local law may be addressed to privacy@thaum.io.
The Privacy Act 1988 (Cth) defines some types of personal information as sensitive. We don't commonly collect sensitive information, which includes information about a person's race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. In the event we require any sensitive information, we would only collect this with your permission, and we will only use it for the purpose for which you provided it.
We're constantly trying to improve our services, so we may need to change this Privacy Policy from time to time, but we will alert you to changes by placing a notice on this webpage, by sending you an email, and/or by other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of our website and services, and you are still responsible for reading and understanding them. If you use our website or our services after any changes to this Policy have been posted, that means you agree to all of the changes.
We gather various types of personal information from our customers, as explained in more detail below, and we use this personal information in connection with providing our website and services, including for example: to personalise, provide, and improve our products and services, to allow you to set up a user account and profile, to contact you, to fulfil your requests for certain products and services, and to analyse how you use our website and services. In certain cases, we may also share some personal information with third parties, but only as described below.
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect personal information such as your name, date of birth, email address, street address and phone number. Certain information may be required to register with us or to take advantage of some of our features. If you choose not to provide your personal information, we may not be able to provide you with the products or services you have asked for or give you the level of service you expect. We may also collect information about how and where you purchase and use our website and services.
We may communicate with you if you've provided us with the means to do so. For example, if you've given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of our website and services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please select the relevant opt out options when you sign up for our services or unsubscribe option from the newsletter (if any).
Whenever you interact with our website or services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, "cookie" information, the type of browser and/or device you're using to access our website or services, and the page or feature you requested. "Cookies" are identifiers we transfer to your browser or device that allow us to recognise your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of Cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customise content for you that we think you might like, based on your usage patterns. We may also use it to improve our website or services - for example, this data can tell us how often users use a particular feature of the Website or services, and we can use that knowledge to make the Website or services interesting to as many customers as possible.
Other people might give us personal information about you. For example, we might be given personal information by your employer, or by your parent or guardian if you are under 18. We may also collect personal information from other companies that are able to disclose it to us.
We do not store credit/debit card information. This information is handled directly by our payment processing services to complete a transaction you requested.
We do not rent or sell your personal information to anyone other than with third parties as described in this section.
We may provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our products, website or services. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the personal information we share with them beyond what is necessary to assist us.
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions or to our related entities. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
We use service providers such as //insert// to provide you with our goods and services.
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our terms of service, policies and other agreements; or protect the rights, property, or safety of Thaum Pty Ltd, our employees, our users, or others.
We endeavour to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
You have the right to request a copy of any personal information we hold about you. However, there are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can't give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety.
There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
You have the right to request us to rectify or erase your personal information and the right to lodge a complaint with a supervisory authority if you are not satisfied with our response to your request. We will respond to this request in a timely manner, not exceeding 30 days. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records after deletion of such information from your account. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally.
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please contact us at privacy@thaum.io.
You may choose not to provide Us with your personal information. However, if you choose not to provide your personal information (or Personal Data as defined in the GDPR), you may not be able to enjoy the full range of services that We offer.
You have the following rights:
If you have any questions or comments about this Privacy Policy please contact us at privacy@thaum.io.